Privacy
Policy.

Last Updated: December 16, 2025

1. Introduction

Welcome to CHELA Systems ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and share your information when you use our mobile application, website, and related services (collectively, the "Service").

By using CHELA, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we may collect:

• Name and contact information (email address)
• Account credentials (encrypted access tokens)
• Profile information

2.2 User Content

To provide our core memory augmentation service, we process content you create or upload:

• Audio Recordings: Voice notes and conversations you record via the app.
• Transcripts: Text converted from your audio recordings.
• Notes & Todos: Text entries, memory logs, and task lists you create.

2.3 Usage & Device Data

We automatically collect certain information when you access the Service:

• Device type, operating system, and version

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To create your account, store your memories, and manage your subscriptions.
• Core Functionality: To transcribe audio, index your content for search, and generate AI summaries.
• Improvement: To analyze usage patterns and improve app performance and user experience.
• Communication: To send you service updates, security alerts, and support messages.

4. Data Sharing & Third-Party Services

We integrate with the following third-party services to power CHELA:

5. Data Security

We implement industry-standard security measures to protect your data, including encryption of data in transit (TLS/SSL) and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

• Access & Update: You can access and update your profile information directly within the app.
• Account Deletion: We are working on integrating a dedicated account deletion feature directly within the app. In the meantime, you have the right to request the deletion of your account and all associated data by contacting our support team. Upon request, your data will be removed from our active databases, subject to any legal retention requirements.
• No Data Export: Currently, we do not offer a bulk data export feature.

7. Children's Privacy

Our Service is designed for general audiences and is suitable for users aged 4 and above. However, we do not knowingly collect personal identifiable information from children under 13 without verifiable parental consent.

If you are a parent or guardian and you are aware that your child has provided us with Personal Information without consent, please contact us so that we will be able to take necessary actions.

8. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.