LEGAL

Terms &
Privacy.

CHELA ("User Content").

4.2 License to Us: By submitting User Content to CHELA, you grant us a limited, non-exclusive, royalty-free, worldwide license to use, store, process, and analyze your User Content solely for the purpose of providing and improving the Service. This includes using AI/ML models to transcribe, analyze, and organize your data.

4.3 Data Privacy: Your privacy is critical to us. We employ industry-standard encryption and security measures to protect your data. We will never sell your personal data to third parties. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

4.4 Prohibited Content: You agree not to upload, record, or transmit any content that:

  • Violates any applicable laws or regulations
  • Infringes upon the intellectual property rights of others
  • Contains malware, viruses, or harmful code
  • Is defamatory, obscene, pornographic, or otherwise objectionable
  • Violates the privacy or rights of third parties

5. Acceptable Use Policy

You agree to use CHELA only for lawful purposes. You will not:

  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the Service or servers
  • Use automated systems (bots, scrapers) without our written permission
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Remove, obscure, or alter any proprietary notices
  • Use the Service for any illegal surveillance or recording without consent
  • Impersonate any person or entity
  • Share your account credentials with others

6. Recording & Consent

IMPORTANT: You are solely responsible for ensuring that you have the legal right to record any conversations or audio content. Many jurisdictions require consent from all parties before recording conversations.

By using CHELA's recording features, you represent and warrant that:

  • You have obtained all necessary consents to record audio
  • Your use complies with all applicable wiretapping and recording laws
  • You will not use recordings for unlawful purposes

CHELA Systems is not responsible for your compliance with recording laws. You agree to indemnify and hold us harmless from any claims arising from your unauthorized recordings.

7. Intellectual Property

7.1 Our IP: The Service, including its software, design, text, graphics, logos, and underlying technology, is owned by CHELA Systems and protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal or internal business purposes, subject to these Terms.

7.3 Feedback: If you provide us with feedback, suggestions, or ideas about CHELA, you grant us the right to use such feedback without compensation or attribution.

8. Beta Access & Availability

8.1 Beta Status: CHELA is currently in closed beta testing. The Service is provided "as-is" and may contain bugs, errors, or incomplete features. We make no warranties regarding performance, reliability, or availability.

8.2 Modifications: We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice.

8.3 No Guarantee: We do not guarantee that the Service will be error-free, uninterrupted, or secure. Data loss may occur during beta testing.

9. Payment & Subscription

During the beta period, CHELA may be offered free of charge or at promotional pricing. Upon official launch, the Service may transition to a paid subscription model.

If and when subscription fees are implemented:

  • We will provide advance notice of pricing changes
  • You may cancel your subscription at any time
  • Fees are non-refundable except as required by law
  • All charges are exclusive of applicable taxes

10. Data Retention & Deletion

10.1 Data Retention: We retain your User Content for as long as your account is active or as needed to provide the Service. Backups may persist for a reasonable period after deletion.

10.2 Account Deletion: You may request deletion of your account and associated data by contacting us at support@chela.io. We will delete your data within 30 days, except where retention is required by law.

11. Disclaimers & Liability

READ CAREFULLY: THIS SECTION LIMITS OUR LIABILITY TO YOU.

11.1 AS-IS Service: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

11.2 No Warranties: We do not warrant that:

  • The Service will meet your requirements
  • The Service will be uninterrupted, timely, secure, or error-free
  • Results obtained from using the Service will be accurate or reliable
  • Any errors in the Service will be corrected

11.3 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, CHELA SYSTEMS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS PRIOR TO THE CLAIM, OR $100, WHICHEVER IS GREATER.

12. Indemnification

You agree to indemnify, defend, and hold harmless CHELA Systems, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your User Content
  • Your violation of recording or privacy laws

13. Termination

13.1 By You: You may terminate your account at any time by contacting us at support@chela.io.

13.2 By Us: We reserve the right to suspend or terminate your access to the Service immediately, without prior notice, for any reason, including if you breach these Terms.

13.3 Effect of Termination: Upon termination, your right to use the Service will immediately cease. Sections that by their nature should survive termination shall survive.

14. Third-Party Services

CHELA may integrate with or contain links to third-party services, websites, or content. We are not responsible for and do not endorse such third-party services. Your use of third-party services is at your own risk and subject to their terms and conditions.

15. Dispute Resolution

15.1 Informal Resolution: Before filing a formal claim, you agree to contact us at support@chela.io and attempt to resolve the dispute informally.

15.2 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which CHELA Systems is incorporated, without regard to conflict of law principles.

15.3 Arbitration: Any dispute arising from or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with applicable arbitration rules, rather than in court.

16. General Provisions

16.1 Entire Agreement: These Terms constitute the entire agreement between you and CHELA Systems regarding the Service and supersede all prior agreements.

16.2 Waiver: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

16.3 Severability: If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.4 Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

16.5 Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

17. Contact Information

If you have any questions about these Terms, please contact us:

Email: support@chela.io

Company: CHELA Systems

ACKNOWLEDGMENT: BY USING CHELA, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.